“Dear Laura, it has taken me a few weeks to accept the loss of Oscar, but putting things into prospective now, I want to take this opportunity to express how much Henry and I appreciated all the work, care and attention that you and your staff gave to the Reiter family.
As you know, Oscar with his wife Charlotte moved from Florida to Kivel in order to receive the personalized type of care you offer and also to be closer to family after Charlotte had her stroke. This was especially helpful to Henry and myself, not only permitting us to visit on a regular basis, but also knowing that in the even we were unable to travel to Phoenix, which did happen from time to time, there was no need to worry about the welfare of either Charlotte or Oscar because Kivel took care of everything. I might add here that this was not the case in Florida!
Kivel demonstrated time and time again how caring, thoughtful and respectful you were of the residents needs and recognized when and how to support them at various times. When Oscar had his eye removed, for example, the staff monitored his recuperation most carefully. They gave him 24/7 personal attention, making sure that he was receiving all the care, medications and proper nutrition to make a quick recovery. Which, he did thanks to you. And, after Kivel encouraged Oscar to join in the many daily activities available, whether for fun or exercise, there was always something of interest to offer. We would often hear how Oscar went out to lunch with a group (a Chinese buffet was his favorite) or perhaps to do some shopping, etc. Then there were the monthly birthday celebrations with entertainment, which was a ‘big hit.’ And, Oscar especially loved to visit with all the residents.
One of the daily habits Oscar liked to do was to take a small walk and sit outside on one of the benches enjoying the sunshine and visiting with his friends. This was something he never did, even in his own home in Florida, because the weather was too humid and oppressive for him. He also noted, as did I, how well the facility as a whole is maintained. Whenever there was the slightest issue, it was taken care of immediately. Very impressive! Oscar used to tell me about the council meetings which enabled every resident to share and discuss concerns, always cumulating in a positive. This was especially inspiring to Oscar who loved to participate.
Toward the last few months as Oscar needed more daily rest in his apartment, it was remarkable to me how everyone came to visit him. Whoever it was, from the kitchen staff, the nursing staff or the residents, somehow, every day I would hear that people had come to visit and I know that this was very comforting to Oscar.
What is very apparent to anyone who visits Kivel is the special warmth, friendship and exceptional care that your facility offers to everyone. I cannot think of any other place that treats all residents like family, and I thank you so very much for everything you and your staff have done for Charlotte, Oscar and our family. With much regard and many blessings,”
– Terri Raymond and the Reiter family
“Laura and all of the Staff at Kivel, I want to tell you all how very much I appreciate all your patience and tenderness you showed towards my mother, Shirley Hyman, while she lived at Kivel. My gratitude is immeasurable and saying ‘thank you’ just doesn’t seem enough. I always knew she was in good hands at Kivel and it helped me rest a little easier when I couldn’t be there with her. Mom really loved it there and loved all of you very much. Some people might say, ‘They are just doing their job’. But, she knew, and I knew, it was more than that. Thank you so very much from the bottom of my heart.”
– Nancy Dean
“Hi Laura, I just want to say thank you. Thank you for all of the extra care and loving kindness that was put into the care of our precious mother! It really helped us to be encouraged when we were unable to be with her. She is now free and flittering around paradise in her new body. Our love to all,”
– Jane and David Lanergan